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Contacts and Resources

Here’s where you can access or manage your benefits plans and programs.

 

BENEFIT:CONTACT:

Enrollment/Eligibility/Beneficiaries/401k

Fidelity

netbenefits.com/eaton

1-866-EATON01 (1-866-328-6601)

or

Fidelity NetBenefits App

Rally Benefits Portal – access to most benefits online including Healthy Incentives & Tobacco Cessation Program

Rally

1-844-391-1889

werally.com/eaton or
single sign on from JOE (HR Services > MyBenefits)

Medical – Basic/Enhanced Medical & OptumRx

UHC

1-844-391-1889

werally.com/eaton

Health Savings Account (HSA)

Fidelity

1-866-328-6601

netbenefits.com/eaton

Health Reimbursement Account (HRA) – (if you are not eligible for the HSA)

HealthEquity

1-877-924-3967

werally.com/eaton

 

MyChoice Medical

Surest/OptumRx

1-866-683-6440 (medical)

1-855-278-2876 (Rx)

benefits.surest.com/

Dental

Delta Dental

1-866-328-6603

werally.com/eaton

Vision

EyeMed

1-866-723-0513

werally.com/eaton

Disability & FMLA

Sedgwick

1-866-869-6387

werally.com/eaton

Life Insurance

Fidelity Service Center

1-866-328-6601

netbenefits.com/eaton

Health Care Reimbursement Account (HCRA)

HealthEquity

1-877-924-3967

werally.com/eaton

Dental/Vision Reimbursement Account (DVRA)

HealthEquity

1-877-924-3967

werally.com/eaton

Dependent Care Reimbursement Account (DCRA)

HealthEquity

1-877-924-3967

werally.com/eaton

HealthCare HelpLine – 2nd tier support for outstanding benefits questions such as claims payment resolution etc.

Fidelity

1-866-328-6601 (ask for HelpLine)

Work/Life Solutions (Live Well at Eaton – EAP)

ComPsych

1-855-784-2016

guidanceresources.com or

Guidance Now app

Web ID: Eaton

Care@Work*

Care.com

1-855-781-1303

eaton.care.com or

Care@Work app

Telus Heath, Inc.

1-877-849-6034

lifebenefits.com/lfg (username: lfg; password: resources)

Adoption

Fidelity

1-866-328-6601

Ayco*

1-800-235-3417

Qualified Medical Child Support Orders

QDRO Consultants

3071 Pearon Road
Medina, OH 44256
1-800-527-8481

https://qdros.com/

Dependent Verification

Health Management Systems, Inc. (a Gainwell Technologies company)

1-866-868-8991

https://verifyos.com/


*Note: Services not available to employees represented by a collective bargaining agent

 

In addition to the contacts listed above, you can also view the Reference Materials below for more information about your benefits.

View All Close All

Reference Materials

Summary Plan Descriptions (SPDs)

Active

Retiree

Summary of Benefits and Coverage (SBC)

 

Have a Question or Need Help With Issue Resolution?

STEPS:WHO TO CONTACT:QUESTION OR ISSUE:
STEP 1

Health Advisors
1-844-391-1889
or chat/email

 

Surest Member Services for the MyChoice Health Plan
1-866-683-6440

Eaton Service Center at Fidelity
1-866-EATON01 (1-866-328-6601)

STEP 1: First call a Health Advisor for any questions or issues regarding your health benefits, claims, or Healthy Incentives. 

You can also call the Eaton Service Center for questions or issues regarding the following: enrollment, reimbursement accounts (including HSAs), retirement planning, savings and benefits.
STEP 2HealthCare HelpLine
1-866-EATON01 (1-866-328-6601)

Call the Eaton Service Center and ask to be transferred to the HealthCare HelpLine		Step 2: If a Health Advisor was unable to assist with an issue to your satisfaction, then reach out to the HealthCare HelpLine.
STEP 3Eaton HR Services
1-412-893-3600
or HRServices@Eaton.com		Step 3: If you have not been able to solve your issue, Eaton HR Services can help you escalate your issue to the Eaton Benefits team.


 

Mobile Apps

There’s an app for that! Below is a list of the mobile apps available to help you navigate and use your Eaton benefits while on the go:

Fidelity NetBenefits to manage your benefit elections, access your HSA, or to review your retirement plan(s) CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

United Healthcare for the Basic & Medical Health Plans CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Surest for the MyChoice Health Plan CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

OptumRx for prescriptions CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Rally for Healthy Incentives CLICK HERE for Google Play Store | CLICK HERE for the Apple App Store

Health Equity for reimbursement accounts (HCRA, DVRA, & DCRA) CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Delta Dental for the dental plan CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

EyeMed for the vision plan CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

AbleTo to access self-care on your own CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Talkspace to connect with a therapist virtually and through text CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Care@work for help with your caregiver needs CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Kaia for personalized virtual pain management CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store

Maven for your family planning needs CLICK HERE for the Google Play Store | CLICK HERE for the Apple App Store (not available until 2024)

Before investing in any mutual fund, consider the investment objectives, risks, charges, and expenses. Contact Fidelity for a prospectus or, if available, a summary prospectus containing this information. Read it carefully.

Investing involves risk, including risk of loss.

This document provides only a summary of the main features of the plans, and the plan documents will govern in the event of any discrepancies.

The third parties mentioned herein and Fidelity Investments are independent entities and are not legally affiliated.

The third-party trademarks and service marks appearing herein are the property of their respective owners.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
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